As we reopen our fitness facilities, you can be certain your health and safety is our top priority. Working out at the gym will feel a little different, but we are committed to providing a safe and welcoming experience. We appreciate your help and understanding as we work through this time together.

Here’s what we’re doing to help keep you safe:

• We are taking a phased approach. We’ll only reopen areas in the facility where we can implement enhanced health and safety protocols.
• We are practicing social distancing. We ask that you stay six feet apart from other members. You will notice increased spacing between equipment and within workout areas. Look for extra signs to guide you through each space.
• We are limiting facility capacity. To ensure enough space for social distancing, we’re only allowing a certain number of people in each facility at one time. This means you will have to reserve a time to enter. Learn more about the reservation process.
• We are cleaning frequently. While the facility is open, we are sanitizing all equipment and surfaces with disinfectant in accordance with the Centers for Disease Control and Prevention (CDC) guidelines. We are also deep cleaning the facility every night.
• We are providing self-cleaning stations. These will be conveniently located throughout the facility with easy, readily available equipment disinfectant spray and hand sanitizer.
• We are wearing face masks.We are wearing face masks and members and visitors are required to wear a face mask or face covering when in our facilities — for your own health and safety, as well as the safety of others.
• We are asking for your help. Please use your best judgment. If you’re not feeling well, have a fever or other flu-like symptoms, we ask that you stay home.

Facility FAQs

We are reopening our facilities taking into account local, state and federal guidelines. To prioritize the health and safety of our members and staff, we have put new protocols in place to increase cleaning and maintain social distancing. We have also made changes to our hours, classes and services. 

• What areas of the facilities are open? Fitness floors and cardio machines at all sites are open.
• What areas of the facilities are temporarily closed? Gyms, basketball courts, pools (except for Masters and Otters swim team practice), spas, saunas, steam rooms, locker rooms, showers, group fitness studios, cycle studios, massage rooms, Kids Zone and running tracks at all facilities are closed.
• Are there any changes to facility hours? Our facilities will have shorter operating hours to allow us extra time to sanitize everything properly. See updated hours.
• What services are still being offered (either in person or virtually)? The following services are currently being offered. If you prefer not to come into the facility, there are a number of virtual options available too.
  • Private Personal Training (virtual and in-person)
  • Private Pilates Training (virtual and in-person)
  • Nutrition Coaching (virtual and in-person)
  • Endurance Sports Coaching (virtual and in-person)
  • Virtual Group Fitness Classes
  • Private and Semi-Private Swim Classes
  • Masters and Otters Swim Teams
  • On Demand Fitness Videos
  • Small Group Training

• What services have been suspended? The following services are temporarily suspended. We will carefully evaluate when to resume these services in alignment with governmental orders and guidelines.
  • In-Person Group Fitness Classes: tentatively resuming July 15
  • Prime Time Fitness Classes: tentatively resuming July 15
  • Kids Zone: tentatively resuming July 15 with limited hours and capacity
  • Member Pool Access: tentatively resuming July 22
  • Locker Rooms: tentatively reopening shower access only July 22
  • Massage: tentatively resuming July 27
  • Youth Sports, Activities and Swim Lessons: resume date TBD
  • Team Training Fitness Classes: resume date TBD
  • Women’s Basketball Leagues: resume date TBD
  • Rentals: resume date TBD

• What about total immersion, safety certifications and BODYFLOW? These services are suspended indefinitely.

• What precautions are you taking to keep your employees safe? We follow the CDC’s guidelines with regular deep cleanings of the facility and our team wipes down all high-touch surfaces throughout the day with disinfectant. We practice social distancing by reducing the number of people in the facility through shifts and dividing breaks across teams. We maintain six feet between workstations at all times. For any team members who may be sick or feeling ill, we require them to stay home.
• Will there be any change to my monthly membership dues? There will be no change to your monthly membership dues. You will continue to be charged your contracted amount and we will resume charging membership dues and applicable service fees on July 7. If you would like to cancel your membership or place it on hold, please visit the Membership Forms page or email us at memberships@ywcampls.org. You play a vital role in helping to sustain the health of our organization. We appreciate you sticking with us and investing in our community.
• Can I bring my child to the facility? For the health and safety of our community, we are limiting access to members ages 15 years or older. Anyone accessing the facility must have a reservation.
• Can I bring a guest? We are not allowing guest access at this time.

Read More FAQs

See Updated Hours